Frequently Asked Questions
Everything you need to know about our organic skincare, shipping, and sustainability practices.
Are MÁDARA products certified organic?
Yes, our products are certified organic and natural according to the international ECOCERT and COSMOS standards. This ensures that our ingredients are sustainably sourced and free from synthetic perfumes, parabens, and mineral oils.
Do you test your products on animals?
No, MÁDARA is a 100% cruelty-free brand. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to do so on our behalf.
What are your shipping costs and delivery times?
We offer worldwide shipping. Standard delivery typically takes 3–7 business days within Europe and 7–14 business days for the rest of the world. Free shipping is available on orders over a certain threshold depending on your location.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer support team to initiate a return process.
Are your product packagings recyclable?
Sustainability is at our core. Most of our packaging is made from post-consumer recycled plastics, ocean waste, and recyclable glass. Please check the recycling symbols on individual product bottles for specific disposal instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay depending on your shipping country.